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To determine the potential source of issues with your website, taking a look at server logs  can be of great importance. Server logs are text documents which provide you with various information about all activities on the server. For example, you can see the IP addresses [IP-ADDRESS] and identity of the devices making a request to the server , time and date of the request, etc, which can all be crucial when mitigating a cyber incident.

You can request server logs for a certain time frame from your system administrator or through technical support.  

File a criminal complaint

Once you have the log files from your server from which it could be seen that your website was targeted with a cyber incident, e.g. unauthorised access, you can file a criminal complaint to the police or competent prosecutor. 

When preparing a complaint, make sure you mapped and described the events during the incident as they happened (what behaviour with the site did you notice, at what time, were there any changes you weren’t aware of), prepared the server logs and other useful information, such as screenshots  of suspicious activities. 

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Each platform has several points that are the most common targets of attack. If the web developer pays attention to these zones when creating the site, it will significantly reduce the risks to the content and provide unhindered access to the site: 

• Contact forms, surveys and other segments of the site where readers can enter some parameters are certainly the places of highest risk because they allow direct access to the system. If they are not necessary for the operation of the site, it is wise to give up the contact form, while surveys can be limited to one entry per IP address . An interactive relationship with readers can be developed in a separate space that is not directly related to the site itself;
• The database is also one of the riskier parts of the site. By sending illogical and complex queries to the database, it can be blocked, which prevents readers from accessing the site. The solution is to strictly validate each entry in the database and prevent illegitimate queries via URL or otherwise;
• Free third-party software that is installed on a platform to make it more interesting can often be an additional risk. This software usually comes in the form of various themes or other objects that improve the functionality and appearance of the site, but it can also contain code or a security flaw that compromises the integrity of the site. Therefore, it is important to always use software made by credible sources, i.e. software for which there is a sufficient number of positive reviews online.

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